Perfecting Front Office Performance: Techniques for Excellence in Patient Service, Work Flow and Collections

AUDIO CONFERENCE DETAILS

Date: Thursday, March 15, 2012

Time 1:00-2:30 p.m. (Eastern)
12:00-1:30 p.m. (Central)
11:00 a.m. -12:30 p.m. (Mountain)
10:00 a.m. -11:30 a.m. (Pacific)

Length 90 minutes

Speaker: Elizabeth Woodcock, MBA, FACMPE, CPC

Cost $237 per dial-in line

Click Here To Register!

BONUS! This program has the prior approval of the American Academy of Professional Coders (AAPC) for 1.5 continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor.

Collections aren’t just a job for the billing office. And nurturing patient loyalty isn’t just the job of the physician. Everyone in patient flow chain – including the front office staff – has a role to play in patient service, work flow and collections. In this entertaining-but-illuminating session, Elizabeth Woodcock brings a wealth of wisdom, tips and tools that will help front office staff improve time-of-service collections, optimize work flow and nurture patient loyalty. Whether the job is "perfect" appointment reminder calls, flawless patient registrations, or impeccable management of each patient’s wait, your front office staff has a lot to offer. Join us on March 15!

In 90-minutes, this session will enlighten and empower you in:

Proven techniques to manage incoming telephone calls;
Top-notch reception and welcoming of every patient;
Optimal time-of-service collections;
Seamless management of patients’ wait times;
Picture-perfect handling of appointment scheduling; and
Peak performance in service quality.

In this audio conference, you’ll learn what case-studies, research and a wealth of professional experience has to say about how to perfect front office performance. Plus, you’ll get take-aways including a job interview guide for front office staff, a mystery patient survey template and sample time-of-service collections scripts. The question isn’t, ‘should I register for this audio conference?’ but, rather, ‘how can I afford not to use these ideas in my practice?’

Don't Wait - Enroll today!

As a bonus, for 20 minutes at the end of the session, you'll have the opportunity to pose your questions in real time to Elizabeth Woodcock.

Program Materials: Handouts will be provided approximately 24 hours before the program date via e-mail with PDF links. Make copies for the attendees in your office!

Day not convenient for you? Take advantage of the CD-ROM purchase (plus program materials) to listen to the program when convenient for you!

Price:

* $237 for live audio conference and program materials

* $237 (plus $9.95 S&H) a CD-ROM of the audio conference (and program materials)

* $299 (plus $9.95 S&H) for BOTH the live audio conference and the CD-ROM (and program materials)

One registration fee lets your entire staff listen in! Participation in the call is $237 per site and allows access to one phone line for an unlimited number of people to listen.

Click Here To Register!

Meet Our Expert Speaker:

Elizabeth Woodcock, MBA, FACMPE, CPC

Atlanta-based Elizabeth Woodcock is a professional speaker, trainer and author specializing in medical practice management. Elizabeth has focused on medical practice operations and revenue cycle management for nearly 20 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 150,000 physicians and managers. In addition to her popular email newsletters, she has authored seven best-selling practice management books, and published dozens of articles in national healthcare management journals. Elizabeth is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a Bachelor of Arts degree from Duke University, Elizabeth completed a Master of Business Administration in healthcare management from The Wharton School of Business of the University of Pennsylvania.